If you have flown with an airline in Austria or departed from / landed at Innsbruck Airport, you can contact the “Agentur für Passagiere und Fluggastrechte” (Agency for Passengers and Air Passenger Rights) in the following cases:
- Delayed departures
- Delayed arrivals
- Denied boarding
- A lack of information
- A lack of help and damaged/lost mobility aids
You can find more information on your rights, the contact details for airline complaints departments and a complaint form on the “Agentur für Passagiere und Fluggastrechte” website.